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Warranty & Returns

WARNING

"If not installed, maintained and used in compliance with all applicable instructions and specifications, DMR products can cause property damage, serious bodily injury.” By purchasing and using this DMR product, you are acknowledging that you understand the dangers and hazards in using these products, and you voluntarily elect to accept all risks arising directly or indirectly from any improper installation, maintenance or use of any DMR product.

 

WARRANTY

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

If you are the original consumer, DMR Clutch Pty Ltd (ACN – 169 758 552) warrants its products to be free from defects in material and workmanship for a period of 2 years unlimited miles/kilometres on the clutch components and a life time warranty on the solid mass flywheel from the date of purchase. If a DMR product is found to be properly installed, maintained and operated in accordance with all applicable instructions and specifications, DMR at its sole option will replace the defective product, refund the purchase price or offer a credit note to the original consumer. 


The following are NOT covered by this warranty:

  1. Normal wear and tear, including wear and tear of any friction materials forming the surface between the clutch disc and pressure plate or used as a component of the product;


  2. Any defect or damage caused by a collision or other accident;


  3. Any defect or damage caused by the failure to store, handle, install, assemble, maintain or use the product in accordance with DMR’s instructions or specifications, including but not limited to: (a) use of the product in a modified or high performance application with an engine with a rotational speed of over 7000 RPM’s; (b) modification of the product by the customer in any way; or (c) installation of the product in a vehicle that is not in full compliance with the instructions and specifications of the manufacturer of that vehicle;


  4. Any defect or damage arising directly or indirectly as a result of racing or competing in the vehicle in which the product is installed;


  5. The cost of any rental vehicles or equipment pending the repair or replacement of a defective product; or
  6. This warranty will be VOID automatically if in DMR’s reasonable opinion the product has been subject to any unreasonable use, misuse, negligence, fire, or accident; or the product has been modified, repaired or dismantled without
  7. DMR’s prior written authorization; or any DMR part has been replaced with a non-DMR part. DMR reserves the right in its sole discretion to inspect, evaluate and test the purportedly defective product in any way deemed appropriate by DMR, and then make the final decision as to whether the product in fact is faulty or defective in material or workmanship. This is our exclusive written warranty. We make no other express warranties, nor is anyone else authorized to make any express warranties on our behalf.


 


RETURNS

  1. If you wish to make a claim for a replacement Good, refund or credit then you must email DMR Clutch on [email protected] to obtain a Returned Goods Authorization (RGA) number. You must provide us with the invoice DMR Clutch or its agent issued to you for your Order to make a claim under this clause. A DMR Clutch representative will assess your claim for a replacement good, credit or refund of the purchase price. DMR Clutch reserves the right to inspect the goods before making the assessment. DMR Clutch will not pick up any goods that you do not accept or that you seek to return. This clause is in addition to and does not limit or replace your rights under any applicable consumer law.
  2. In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods in the original packaging to us with the receipt within 14 days and we will offer you an exchange or a credit note.

 

DMR Clutch reserves the right, in our sole discretion, to change this warranty or return policy from time to time.